Help A Girl/Women Out

As soon as you hit pay our team will start to process your order. You should receive a confirmation email, with all your order details.

Where possible our couriers will also send you a text confirmation on the morning of your delivery. Providing we’ve got the right mobile number.

Don’t forget that some of our couriers work ‘til 5pm, so hold your horses. It will arrive up until 5pm.

We know you’re busy people so, they’ll leave a card explaining how to arrange re-delivery if there’s nobody home.

You can check the progress of your order as it makes its way to you through the links below. You'll need the tracking number provided in your dispatch email.

• ROYAL MAIL

Please take into consideration any delays in your area due to adverse weather conditions.

We offer the below UK & International delivery options:

For deliveries to Europe, USA, Canada, Australia & New Zealand. Please visit our dedicate sites for more information

Customers in the following regions should shop from these sites:

ROI & Europe
France
Germany
USA & Canada
Australia & New Zealand

When your parcel is ready to go, you’ll get an email, to let you know your order has been dispatched, including a personal tracking number.

You can check the progress of your order as it makes its way to you through the link below. You'll need the tracking number provided in your courier dispatch email:

• ROYAL MAIL

Deliveries can be made anytime between 8am and 9pm, so your order could arrive in the evening.

Where possible our couriers will also send you a text confirmation on the morning of your delivery. Providing we have got the right mobile number.

Our couriers do their best to deliver your parcels to fit around you. If you’re not in, they’ll leave a card explaining how to arrange re-delivery.

We know our customers are busy people and you might not always be at home when your parcel arrives. If you’re not in our couriers they’ll leave a card explaining how to arrange re-delivery.

All parcels must be signed for. We can’t be held responsible to missing parcels once dispatched.

Yes we can. At the checkout you can choose an alternative delivery address to your billing address.

However, once your order has been processed and you’ve received your order confirmation email we’re unable to make any changes to delivery details.

As soon as you hit pay we’re busy packing your order. You should receive a confirmation email, with all your order details.

Where possible our couriers will also send you a text confirmation on the morning of your delivery. Providing we’ve got the right mobile number.

Don’t forget that some of our couriers work ‘til 5pm, so hold your horses. It will arrive up until 5pm.

We know you’re busy people so, they’ll leave a card explaining how to arrange re-delivery if there’s nobody home.

You can check the progress of your order as it makes its way to you through the links below. You'll need the tracking number provided in your dispatch email.

• ROYAL MAIL

Please take into consideration any delays in your area due to adverse weather conditions.

We’re really sorry that something’s gone wrong.

Please return the item to us for an exchange (subject to the correct item being in stock), or full refund if you prefer. If the correct item is no longer in stock we’ll issue a full refund. In these instances we wouldn’t deduct returns postage from your refund.

Some of our items are so popular that they can go out of stock super quickly. Unfortunately that means that occasionally we’re not able to send you all the items in your order.

You should have received an email from us confirming this and advising of a refund being processed for the missing item. Depending on how you paid please allow the following times for your refund to appear in your account:

• Bank Account payments will take 3 - 5 working days
• PayPal payments will take 1 - 2 working days

Customs & import duty charges do not apply to customers in the UK or EU.

For International customers the price of the items does not include customs & import duties as these charges vary from country to country. So please be aware that you might be required to pay these when you accept delivery of the items from your courier.

Yes, we do. You’ll need to make sure that your delivery postcode is in one of the following formats:

• BFPO
• BF
• HA4 6DQ

Your parcel will only be tracked to your BFPO office. After that you’ll need to get in touch with the BFPO for further delivery updates.

We love everyone equally but unfortunately we’re unable to deliver to PO box addresses.

ROYAL MAIL

Once your order has left our warehouse, your courier will then drop you an email with a link to your personal tracking information. Your courier company will depend on the delivery option you selected.

http://www.ipostparcels.com/

Please be advised that certain areas may be affected by adverse weather which can sometimes cause slight delays with deliveries.

As soon as you hit pay we’re busy packing your order. You should receive a confirmation email, with all your order details.

Where possible our couriers will also send you a text confirmation on the morning of your delivery. Providing we’ve got the right mobile number.

Don’t forget that some of our couriers work ‘til 5pm, so hold your horses. It will arrive up until 5pm.

We know you’re busy people so, they’ll leave a card explaining how to arrange re-delivery if there’s nobody home.

You can check the progress of your order as it makes its way to you through the links below. You'll need the tracking number provided in your dispatch email.

• ROYAL MAIL

Please take into consideration any delays in your area due to adverse weather conditions.

If you’re a customer in the European Union, you have the right to cancel your contract within 14 days from when you receive your order. This doesn’t apply to items that have been worn or used, pierced jewellery, underwear, or swimwear where the hygiene seal has been removed or any other item that cannot be returned for health or hygiene reasons.

To exercise the right to cancel, you must inform FEMME LUXE of your decision to cancel the contract by either completing the cancelation form or by contacting our Customer Care Team detailing your name, address and order number and that you wish to cancel your contract. You must do this within 14 days of receipt of your order.

You must then return the items to us. (See 'how do I return an item)

You can do this by using your own method of return and returning the items to:

Parmida Fashion Limited

 (You can print the address here)

We’ll refund the full price you paid for the items excluding postal costs. The refund will be made to you using the same method of payment as you used for the original transaction.

Note that you are responsible for the cost of returning your item to us and that if you use our returns methods the cost of returning the item will be deducted from your refund.

Our items sell out super quickly due to such a high demand and on occasions an item you have ordered can suddenly become unavailable. These cases are rare. If an item in your order sells out, we will contact you as soon as possible to confirm the cancellation of your order.

If your order contains additional items, we will dispatch the rest of your order and refund the out of stock item.

Customs & import duty charges do not apply to customers in the UK or EU.

For International customers the price of the items does not include customs & import duties as these charges vary from country to country. So please be aware that you might be required to pay these when you accept delivery of the items from your courier.

Discount codes can't be used in conjunction with any other offer or promotion or in addition to any student discount you may be entitled to (unless otherwise stated). Only one discount code is permitted per order.

Once you’ve added your must haves to your bag you need to click “checkout cart”, enter your discount code into the Promo Code box and click “Apply Code”. You can then head over to the checkout to complete your order.

Your discount will not be added to delivery charges, sale items or exclusive collections and cannot be used in conjunction with any other offer.

Your code: Have you entered the code correctly? Our codes are case sensitive, try copying and pasting the code into the Promo Code box just before checkout.

Expiry Date: Please look at the terms and conditions of the discount code to make sure this offer is still valid.

Eligible items: From time to time we offer discount codes for selected items only and this will be stated in the terms and conditions of the discount code. To view the included items select the link provided on your newsletter/our site.

Unique Codes: If you are lucky enough to receive a unique code from us, please note that it cannot be used in conjunction with any other discount code and the code can only be used once.

Oops! We’re sorry to hear you have been encountering technical problems with our website. We recommend you make sure that you have the latest updates for your operating system. If this doesn’t work, try using a different browser and clearing the cache.

You can be assured that shopping with FEMME LUXE is safe! We’re a member of “Secure by Sage pay”. They both provide additional security whilst shopping online. Security is very important to us at FEMME LUXE and our site contains its own encryption software to ensure critically sensitive information, such as your name, address and your credit/debit card details are always safe.

Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

Payment will be taken as soon as you hit the 'Proceed' button at checkout.

If you want to return anything (except grooming products, pierced jewellery, underwear or swimwear if the hygiene seal has been removed, or any other item that cannot be returned for health or hygiene reasons), then make sure it’s within 14 days and that…

You can print your free returns label from here please note there is £2.50 handling fee for all returns processed through Royal Mail Tracked Returns.

• the items are unworn and unwashed
• if it’s shoes, the items haven’t been worn and show no signs of it
• the items all still have the FEMME LUXE tags attached with no sign of tampering.
• there’s no make up stains or dirt marks.
• returned in original conditon, and packaging.
• We charge a £2.50 handling fee for all returns processed through Royal Mail Tracked Returns.

PLEASE NOTE: Please ensure to take great care when trying on your item as we understand you may not intend to keep every item, however any item/items found with markings, makeup or damage will not be refunded whether they have been worn or unworn. We will not accept liability for items returned back not in original condition.

Its super easy to return any unwanted items. 

Send returns to;

Parmida Fashion limited

• On your delivery note, tick the items you wanna return
• Tell us why you’re returning it using the reason codes provided (was it too big, too small? just not what you thought?)
• Enclose your delivery note with the item(s) and package up securely, using the original packaging if possible

Oh, and don’t forget to keep your proof of postage – we’ll need this if there are issues with your return.

ROYAL MAIL

• Take your parcel to any Post Office counter
• Ask for a certificate of postage from the Post Office if you’re not already given one
• Please allow 10 working days for us to receive your item(s)

unfortunately we do not offer an exchange service, however you are welcome to order another item in the correct size you require.

If any occasion does arise in which an exchange is required, we have a charge of £2.00.

If you change your mind, you can return your items to us, provided:

• Items must be returned within 14 days of delivery
• Your returned request will be processed up to one week once we recieve your items
• If you would like to cancel your order please contact customerservice@femmeluxefinery.co.uk
• Items must be unworn and unwashed, free of makeup & dirt marks
• Clothing must be Free of Odour
• Grooming products, pierced jewellery, underwear or swimwear (if the hygiene seal has been removed) cannot be returned for health and hygiene reasons
• Accessories must be returned in original condition & packaging, with no signs of wear.
• Shoes must be tried on indoors and must not show any signs on wear
• Items must have all FEMME LUXE tags attached with no sign of tampering
• Items must be returned at the customer’s expense
• Sale items are non refunable over 50%. Any sale items returned with 50% discount or more will be returned to the customer.
• We charge a £2.50 handling fee for all returns processed through Royal Mail Tracked Returns.

You must obtain proof of postage just in case your order is lost on its way back to FEMME LUXE. Failure to do so may result in us not being able to process your return.

We reserve the right not to refund you if you return items to us outside the terms of our returns policy.

We reserve the right not to refund you if we have proof of delivery i.e GPS tracking, customers signature or photographic evidence of safe place.

You can return any unwanted items back to us within 14 days of delivery. Returned items must be in their original and unused condition i.e no makeup, odour, or dirt marks. Please note we can’t refund any grooming products, pierced jewellery or swimwear (if the hygiene seal has been removed) for health and hygiene reasons. Shoes must be tried on indoors.

We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy. Please view 'how do I return an item?' for more information.

You can track your returns online with the method you chose to return you items.

I.e if you have used ROYAL MAIL use the website below:

www.royalmail.com/track-your-item

Please allow up to 10 working days for your parcel to be returned to FEMME LUXE. We’ll shoot you an email as soon as the FEMMELUXE team have processed your return.

After 10 working days if you have checked your return tracking status and still need help, please get in touch with our Customer Care Team quote your order number and details of the items returned for a speedy response.

Please allow up to 10 working days for us to receive your items, process your return and confirm your refund amount. We’ll send you an email when this has been done.

Once we've confirmed that your return has been processed, please allow the following times for your refund to reach you, depending on your original payment method.

• Bank Account payments will take 3 - 5 working days
• PayPal payments will take 1 - 2 working days

We’ll let you know by email when we’ve received your items, process your return and confirm your refund amount. This can take up to 10 working days.

Once we've confirmed that your return has been processed, please allow the following times for your refund to reach you, depending on your original payment method.

• Bank Account payments will take 3 - 5 working days
• PayPal payments will take 1 - 2 working days

We do not usually refund delivery costs.

Your right to a partial refund of delivery charges only applies where your contract with us has been cancelled. See 'do I have the right to cancel?

You can print your free returns label from here please note there is £2.50 handling fee for all returns processed through Royal Mail Tracked Returns.

It can take around 2 - 4 weeks for your refund to be returned to you from the date you post your item(s) back to us.

Please allow 10 working days for us to receive your items, process your return and confirm your refund amount. We’ll send you an email when this has been done.

Once your return has been processed, please allow the following times for your refund to reach you, depending on your original payment method.

• Bank Account payments will take 3 - 5 working days
• PayPal payments will take 1 - 2 working days

When checking your refund amount please take into account any discounts that were applied to your order to calculate the correct refund amount.

Please note, postal fees will not be refunded on returned items.

If you’re a customer in the European Union, you have the right to cancel your contract within 14 days from when you receive your order. This doesn’t apply to items that have been worn or used, pierced jewellery, underwear, or swimwear where the hygiene seal has been removed or any other item that cannot be returned for health or hygiene reasons.

To exercise the right to cancel, you must inform FEMME LUXE of your decision to cancel the contract by either completing the Cancellation Form or by contacting our Customer Care Team detailing your name, address and order number and that you wish to cancel your contract. You must do this within 14 days of receipt of your order.

You must then return the items to us.

Send returns to;

femme luxe finery

unit 2A trading state

60 Sherbourne Street

Manchester

M88LR

Note that you are responsible for the cost of returning your item to us.

Don’t forget to keep proof of postage !

You’ll need an account to shop with FEMME LUXE so let’s hook up.

Creating an account means you can place orders without having to fill in your details every time you shop. You can create an create an account or start shopping now and set up your account when you checkout instead.

If you forget your password, don’t panic, just select the 'forgotten your password?' link at login and we’ll send you an email explaining how to re-set it.

If you can sign into your account, select the ‘edit your details’ tab and then click the ‘change password’ box. A drop down will appear asking you to enter your old password and then select a new password before hitting ‘save’. Your password will now be updated.

You can change your details by logging in.

Just click on 'edit your details' or 'edit addresses' to update your personal information, password and address book.

You’ve gotta make sure you’re entering the correct username and password to sign into your account. If you’ve forgotten your password, don’t panic. Just go to the Forgotten Password page to reset.

If you’re still experiencing issues please contact our Customer Care Team.

If you wanna keep up with all the hottest trends, biggest promos and all things FEMME LUXE, make sure to sign up to our newsletter. Just click 'Sign up to newsletter' when registering or logging in.

To unsubscribe to the newsletter, either:

• Log into your FEMME LUXE account and click 'Newsletter Subscriptions' and unselect 'general unsubscribe'.

Wanna talk? Contact us or email customerservice@femmeluxefinery.co.uk

We’re always on the lookout for the new trailblazers and super talented people.

Contact us at customerservice@femmeluxefinery.co.uk

If you’re a cool AF blogger, we want to work with you.

Just send your full name and a link to your blog to bloggerfemmeluxe@gmail.com

We get a lot of queries from bloggers so we’ll only be in touch if there is an opportunity to collaborate with you

We really appreciate your interest in FEMME LUXE products, however we don’t currently offer a wholesale service or authorise any reselling of our products.

Thanks for your interest in working with FEMME LUXE. Email your query to customerservice@femmeluxefinery.co.uk

Please keep in mind the high volume of supplier queries we receive, means that we will only be in contact if there is any interest in working with you.

Most of our customers have a great experience when shopping with FEMME LUXE. However, we know that there may be occasions where things can go wrong and you may wish to make a complaint.

We want to make this as simple and easy for you as possible and address your experience in a timely manner. We’ll always try our best to resolve complaints within 14 days of receipt. There may be occasions when this is exceeded, however we’ll continue to keep you updated on progress.

To make a complaint, please write down all the details and either send this information in the post or by email to our Complaints team.

Post:

Parmida Fashion limited

Unit 2A Trading State,

60 Sherbourne Street,

Manchester,

M88LR

E-mail:customerservice@femmeluxefinery.co.uk

Please include as much detail as you can, and include where possible:

• Your contact details
• Your order number
• The time and date of the incident
• Names of parties involved
• Details of the event

Once your complaint is received, one of our dedicated team will be assigned to your case and investigate this for you. They will then liaise with you directly to resolve your complaint.

If you are not happy with how we have handled your complaint, you may want to contact an alternative dispute resolution provider. An alternative dispute provider is an independent body that considers the facts of your complaint and seeks to resolve it, without having to go to court. If you are resident in the EU, you can use the Online Dispute Resolution Platform to submit your complaint to an alternative dispute resolution provider.

Returns address;

Parmida Fashion limited

Unit 2A Trading State,

60 Sherbourne Street,

Manchester,

M88LR

As soon as you hit pay our team will start to process your order. You should receive a confirmation email, with all your order details.

Where possible our couriers will also send you a text confirmation on the morning of your delivery. Providing we’ve got the right mobile number.

Don’t forget that some of our couriers work ‘til 5pm, so hold your horses. It will arrive up until 5pm.

We know you’re busy people so, they’ll leave a card explaining how to arrange re-delivery if there’s nobody home.

You can check the progress of your order as it makes its way to you through the links below. You'll need the tracking number provided in your dispatch email.

• ROYAL MAIL

Please take into consideration any delays in your area due to adverse weather conditions.

You can track your returns online with the returned method you’ve used.

I.e www.Royalmail.co.uk/track-your-item

Please allow up to 10 working days for your parcel to be returned to FEMME LUXE. We’ll shoot you an email as soon as the FEMME LUXE team have processed your return.

After 10 working days if you have checked your return tracking status and still need help, please get in touch with our Customer Care Team quote your order number and details of the items returned for a speedy response.

• If you wanna return anything (except grooming products, pierced jewellery, underwear or swimwear if the hygiene seal has been removed, or any other item that cannot be returned for health or hygiene reasons), then make sure it’s within 14 days and that…
• the items are unworn and unwashed
• if it’s shoes, the items haven’t been worn and show no signs of it
• the items all still have the FEMME LUXE tags attached
• there’s no make up stains or dirty marks

You can print your free returns label from here please note there is £2.50 handling fee for all returns processed through Royal Mail Tracked Returns.

Send returns to;

Parmida Fashion limited

Unit 2A Trading State

60 Sherbourne Street

Manchester

M88LR

England

United kingdom

• On your delivery note, tick the items you wanna return
• Tell us why you’re returning (was it too big, too small? just not what you thought?)
• Enclose your delivery note with the item(s) and package up securely, using the original packaging if possible

Oh, and don’t forget to keep your proof of postage – we’ll need this if there are issues with your return.

ROYAL MAIL

• Take your parcel to any Post Office counter
• Ask for a receipt of postage from the Post Office if you’re not already given one
• Please allow 10 working days for us to receive your item(s)

We’re super quick at processing orders to make sure that you receive them as soon as possible. You can amend your order as much as you like before you click “Confirm & Pay” but after this point you will be unable to make amendments to your order.

In such case you can however, return the item to us in accordance with our Returns Process.

Our items sell out super quickly due to such a high demand and on occasions an item you have ordered can suddenly become unavailable. These cases are rare. If an item in your order sells out, we will contact you as soon as possible to confirm the cancellation of your order.

If your order contains additional items, we will dispatch the rest of your order and refund the out of stock item.

We understand how frustrating it is that the item you are obsessing over is currently out of stock. We continue to advertise these items as we want you to know what we normally sell. We are always looking out for the hottest items and often restock/stock similar styles, which we are sure you will fall in love with. please keep an eye on our back in stock section in the mean time.

Customers in the following regions should shop from these sites:

UK & International

ROI EUROPE

FRANCE

GERMANY

USA AND CANADA

AUSTRALIA AND NEWZEALAND

All deliveries need to be signed for. We can’t be held responsible for missing parcels. If this is the case, then you can contact your courier to track your parcel down.

Discount codes can't be used in conjunction with any other offer or promotion. Only one discount code is permitted per order.

Your code: Have you entered the code correctly? Our codes are case sensitive, try copying and pasting the code into the Promo Code box just before checkout.

Expiry Date: Please look at the terms and conditions of the discount code to make sure this offer is still valid.

Eligible items: From time to time we offer discount codes for selected items only. All advertisement of our discount codes will contain a time period in which the code can be used.

Unique Codes: If you are lucky enough to receive a unique code from us, please note that it cannot be used in conjunction with any other discount code and the code can only be used once.

We offer new and exciting promotions on a weekly basis here at FEMME LUXE, subject to terms & conditions.

Make sure you’re the first to know about any exclusive offers by following us @femmeluxefinery on instagram @femmeluxefinery on Twitter, or joining us on Facebook

Oops we are sorry to hear this. Once your order has been placed we are unable to manually add the discount. Please note that this discount may be used on your next order; check out the terms and conditions of the code.

Yep, right this way.

If you change your mind, you can return your items to us, provided:

• Items must be returned within 14 days of delivery
• Items must be unworn and unwashed, no makeup stains or dirt marks.
• Grooming products, pierced jewellery, underwear or swimwear (if the hygiene seal has been removed) cannot be returned for health and hygiene reasons
• Shoes must be tried on indoors and must not show any signs on wear
• Items must have all FEMME LUXE tags attached
• Items must be returned at the customer’s expense

You must obtain proof of postage just in case your order is lost on its way back to FEMME LUXE. Failure to do so may result in us not being able to process your return.

We reserve the right not to refund you if you return items to us outside the terms of our returns policy.

If you’ve returned your order, depending on which returns method you used, please allow up to 10 working days for us to receive your items, process your return and confirm your refund amount. We’ll send you an email when this has been done.

Once we've confirmed that your return has been processed, please allow the following times for your refund to reach you, depending on your original payment method.

• Bank Account payments will take 3 - 5 working days
• PayPal payments will take 1 - 2 working days

When your parcel is ready to go, you’ll get an email, to let you know your order has been dispatched, including a personal tracking number

You can check the progress of your order as it makes its way to you through the link below. You'll need the tracking number provided in your courier dispatch email:

• ROYAL MAIL

You can check the progress of your order as it makes its way to you through the links below. You'll need the tracking number provided in your courier dispatch email:

• ROYAL MAIL

Please take into consideration any delays in your area due to adverse weather conditions.

We’re really sorry that something’s gone wrong.

Please return the item to us for an exchange (subject to the correct item being in stock), or full refund if you prefer. If the correct item is no longer in stock we’ll issue a full refund. In these instances we wouldn’t deduct returns postage from your refund.

Some of our items are so popular that they can go out of stock super quickly. Unfortunately that means that occasionally we’re not able to send you all the items in your order.

You should have received an email from us confirming this and advising of a refund being processed for the missing item. Depending on how you paid please allow the following times for your refund to appear in your account:

• Bank Account payments will take 3 - 5 working days
• PayPal payments will take 1 - 2 working days